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Leak Week Frequently Asked Questions

Why are we trying to find leaks in homes across Alice Springs?

According to our Alice Water Smart (AWS) statistics, one in three homes has a water leak in Alice Springs. The average leak is around 260,000 litres per year – more than the average Australian household uses in a year. With around 6000 homes in Alice, that averages out to 80,000 litres per home.

Who is running this program?

The AWS leak identification program is a Power and Water Corporation (PWC) initiative. Local contractors (Leak Checkers) will be used to inspect most residential water meters across Alice Springs. The Leak Checkers are easily identified by their PWC Contractor identification.

How long does this program run for?

Alice Water Smart Leak Week will operate during National Water Week between 19 – 24 October. During this period we aim to inspect most residential water meters in Alice Springs.

Who qualifies for this program?

Most residents with water meters will have their meters checked for leaks.

If a leak is found how will I know how big it is?

Leak Checkers will leave a fact sheet in the letterbox that advises whether or not you have a leak. The fact sheet will notify you if a leak is found and the approximate volume of the leak. You will also receive a toilet cistern leak tester for you to check if you have a leaking toilet.

Will my leak be repaired if found?

No, you will be provided with information on whether or not you have a leak and the approximate volume of your leak. If a leak is found you should call a plumber to conduct leak identification and repairs.

Can I do my own leak check?

Yes, if you go to alicewatersmart.com.au you will find out how to conduct your own 2 step hidden leak test as well as other ways to identify leaks around your home.

How will I know that the Leak Checker has been to my property?

The Leak Checker will leave a fact sheet in your letterbox stating:

  • a leak has been identified during this meter check
  • Congratulations! - no leak was identified during this meter check
  • sorry, unable to complete the meter check
Do I need to do anything or be home when my meter is checked?

No, normal PWC meter checking arrangements that you have in place with PWC apply and Leak Checkers will attempt to read the meter from outside your property.

If the meter cannot be accurately read and there is no access then you will be provided with a fact sheet advising this and the Leak Checkers will leave a toilet cistern leak tester and information so you can do your own leak check.

Leak Week

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